Terms & Conditions — Winnbox

These Terms and Conditions (hereinafter "Terms", "Agreement", or "T&C") constitute a legally binding agreement between you (the "Player", "User", or "Member") and Winnbox (hereinafter "Winnbox", "we", "us", or "our"), governing your access to and use of the website located at winnbox.cam and all associated subdomains, mobile applications, software, services, and gaming products (collectively, the "Platform").

By registering an account on the Winnbox platform, making a deposit, accessing any game or betting market, or otherwise using any feature of the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gambling Policy, which are incorporated herein by reference.

If you do not agree to any part of these Terms, you must discontinue your use of the Platform immediately and close your account. Continued use of the Platform following the publication of any amendments constitutes your acceptance of the revised Terms.

The following terms, when used with initial capitalisation in this Agreement, shall have the meanings set forth below:

To be eligible to register and maintain an active Account on the Winnbox Platform, you must at all times satisfy each of the following conditions:

1. You are a natural person who is at least 21 years of age. Corporate entities, trusts, and non-human applicants are not eligible to register.
2. You are accessing the Platform on your own behalf and for personal, non-commercial entertainment purposes.
3. You are not subject to any active self-exclusion order, cooling-off period, or exclusion imposed by Winnbox or any responsible gambling authority.
4. You have not previously had an Account suspended or terminated by Winnbox for breach of these Terms or any fraudulent activity.
5. You are not an employee, contractor, officer, director, or close family member of an employee of Winnbox or any affiliated entity involved in the operation of the Platform.
6. You possess the legal capacity to enter into binding contracts under the laws of your jurisdiction of residence.

Each Player is permitted to hold one Account only on the Winnbox Platform. The existence of multiple Accounts held by the same individual — whether in the same name, different names, or through separate email addresses or payment methods — constitutes a material breach of these Terms.

4.1 Registration Requirements

During the registration process, you are required to provide accurate, current, and complete information including:

• Full legal name as it appears on your Malaysian identity document (MyKad or passport)
• Date of birth confirming you are aged 21 or above
• A valid email address to which you have exclusive access
• A Malaysian mobile phone number for verification purposes
• Your primary residential address within Malaysia

4.2 Accuracy of Information

You represent and warrant that all information provided during registration and throughout your use of the Platform is truthful and accurate. Winnbox reserves the right to suspend, freeze, or terminate any Account where we have reasonable grounds to believe that the information provided is false, misleading, or incomplete. You are obliged to notify Winnbox promptly of any material changes to your registration details by contacting our support team.

You are solely responsible for maintaining the confidentiality and security of your Account login credentials, including your username, password, and any two-factor authentication codes. You agree not to disclose your credentials to any third party and to take all reasonable precautions to prevent unauthorised access to your Account.

Winnbox strongly recommends that Players enable two-factor authentication (2FA) on their Account and select a strong, unique password that is not used across other platforms. You should access the Platform only from secure, private devices and avoid using public Wi-Fi networks when conducting financial transactions.

In the event that you suspect your Account has been accessed without your authorisation, you must notify Winnbox immediately via our 24/7 live support channel or by email to our support address. Winnbox will take prompt action to secure the Account pending investigation. We will not be liable for any losses attributable to unauthorised access where you have failed to report the compromise in a timely manner or where such access resulted from your own negligence in safeguarding your credentials.

Winnbox accepts deposits denominated in Malaysian Ringgit (MYR) via the following verified Malaysian payment methods:

• Touch 'n Go eWallet
• Boost
• GrabPay
• Maybank, CIMB Bank, Public Bank, Hong Leong Bank, RHB Bank (via FPX and DuitNow)
• Cryptocurrency: Bitcoin (BTC), Ethereum (ETH), Tether USDT TRC20, BNB

6.1 Deposit Conditions

All funds deposited on the Winnbox Platform must originate from a payment account held in your own name. Winnbox will not accept third-party deposits. Where funds are received from a payment source not registered to the Account holder, Winnbox reserves the right to reverse the deposit, suspend the Account, and require satisfactory explanation before releasing any Balance.

6.2 Minimum Deposit

The minimum deposit amount is MYR 30 for most payment methods. Minimum amounts may vary for cryptocurrency deposits, where the equivalent MYR value at the time of transaction must meet the stated threshold.

6.3 No Deposit Fees

Winnbox does not charge transaction fees on deposits made via local Malaysian payment methods. For cryptocurrency deposits, standard blockchain network fees may apply and are borne by the Player.

Players may request withdrawals of their real-money Balance at any time, subject to the conditions set out in this clause. Winnbox aims to process withdrawal requests within the timeframes published on the Platform; however, these represent targets and not guarantees, and processing times may be extended during periods of high volume, system maintenance, or pending verification.

7.1 KYC Verification Requirement

All Players must complete full KYC (Know Your Customer) verification before any withdrawal will be approved. KYC documentation required includes a clear copy of your Malaysian MyKad (front and back) and a self-photograph (selfie) holding the identity document. Additional documentation may be requested at our discretion.

7.2 Withdrawal Processing Times

• Touch 'n Go eWallet, Boost, GrabPay: Typically processed within 5 minutes of approval
• DuitNow / FPX (all major Malaysian banks): Typically processed within 5–15 minutes of approval
• Bank Wire: Typically processed within 15–60 minutes of approval
• Cryptocurrency: Typically processed within 30–90 minutes of approval, subject to blockchain confirmation times

7.3 Withdrawal Conditions

1. Withdrawals may only be made to a payment account held in the same name as the registered Winnbox Account.
2. A minimum withdrawal amount of MYR 50 applies to all methods.
3. Bonus funds may not be withdrawn until the applicable wagering requirement has been satisfied.
4. Winnbox reserves the right to request additional documentation before processing any withdrawal request, particularly for high-value withdrawals.
5. Winnbox will not be responsible for delays caused by third-party payment processors, banking system downtime, or circumstances beyond our reasonable control.

Winnbox offers a range of bonuses and promotional offers to eligible Players, including but not limited to welcome bonuses, reload bonuses, cashback rewards, refer-a-friend incentives, and VIP tier rewards. All bonuses are subject to the following general conditions, in addition to any specific terms attached to each individual promotion.

8.1 General Bonus Terms

1. Bonuses are available to eligible Players who hold a single verified Account in good standing.
2. Each bonus offer may only be claimed once per Player, per household, per IP address, per device, and per payment method, unless explicitly stated otherwise.
3. Bonus funds are not withdrawable and exist solely to generate wagering activity. Only winnings derived from bonus wagering may be withdrawn, subject to wagering requirements being met.
4. Winnbox reserves the right to amend, suspend, or withdraw any bonus offer at any time without prior notice.
5. Bonus abuse — including but not limited to the use of multiple accounts, coordinated play, or exploitation of promotional structures — will result in the cancellation of all associated bonuses and may result in Account termination.

8.2 Wagering Requirements

Each bonus issued on Winnbox is subject to a specific wagering requirement, expressed as a multiplier (e.g., 30x). This means the bonus amount, or in some cases the sum of the bonus and deposit, must be wagered the specified number of times before any resulting balance becomes eligible for withdrawal. Wagering requirements and game contribution rates are stated clearly on each promotion page.

All gaming activity on the Winnbox Platform is subject to the rules of the respective game or betting market, as displayed within the Platform interface. In the event of any conflict between these Terms and the rules displayed within a specific game or market, the specific game or market rules shall prevail with respect to that game or market only.

All bets and wagers placed on the Winnbox Platform are final once confirmed. Winnbox does not permit the cancellation of confirmed wagers except in specific circumstances such as event cancellation or void markets, as determined by our trading team in accordance with industry practice.

Winnbox reserves the right to void any bet placed in error, including bets placed at clearly erroneous odds arising from technical faults, human error, or data feed failures. Players will be notified where a bet is voided and any staked amount will be returned to the Account Balance.

In relation to sports betting markets, Winnbox follows standard industry rules for void events, dead heats, postponements, and abandonments. Liga Super Malaysia, EPL, Champions League, UEFA Europa League, UFC, and other markets are governed by the rules published on the respective betting section of the Platform.

The following activities are strictly prohibited on the Winnbox Platform and may result in immediate Account suspension, termination, and forfeiture of all Account Balances, with or without prior notice:

1. Multiple Accounts: Registering, operating, or using more than one Account, whether personally or through a third party acting on your behalf.
2. Identity Fraud: Providing false, misleading, or stolen identity documentation during registration or KYC verification.
3. Underage Gambling: Accessing or using the Platform if you are under 21 years of age, or permitting a person under 21 to access your Account.
4. Bonus Abuse: Systematically exploiting promotional offers through coordinated play, multi-accounting, matched betting, or any other method not consistent with good-faith participation.
5. Collusion: Communicating with other Players to coordinate bets, share cards, or otherwise gain an unfair advantage in any game.
6. Automated Wagering: Using bots, scripts, artificial intelligence tools, or any automated software to place bets, access the Platform, or analyse game outcomes in real time without human input.
7. Money Laundering: Using the Platform to deposit, move, or withdraw funds obtained through illegal activity. Winnbox complies with anti-money laundering obligations and will report suspicious transactions as required by law.
8. Chargebacks: Initiating a chargeback, dispute, or reversal of any deposit through a payment provider while retaining winnings generated from those funds. All resulting losses shall be recoverable by Winnbox.

Winnbox is committed to promoting responsible gambling practices among our player community. We provide the following player protection tools, accessible from within your Account dashboard at any time:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control your spending.
• Session Time Limits: Receive automatic reminders when you have been playing for a defined period.
• Reality Checks: Periodic on-screen notifications displaying your session duration and net profit or loss.
• Cooling-Off Periods: Take a temporary break from the Platform for a defined period without closing your Account.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the Winnbox Platform. Self-exclusion requests are irrevocable for the duration of the elected period.

If you believe you may be experiencing problems with gambling, we encourage you to contact our support team to activate these tools immediately. For external support, please visit our Responsible Gambling page for information on available resources in Malaysia.

All content displayed on the Winnbox Platform, including but not limited to text, graphics, logos, game assets, software code, user interface designs, trademarks, and service marks (collectively, "Intellectual Property"), is the exclusive property of Winnbox or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial purposes in accordance with these Terms. This licence does not confer upon you any ownership interest in or right to any Intellectual Property on the Platform.

You agree not to copy, reproduce, modify, distribute, transmit, display, sell, or create derivative works from any content on the Platform without the prior written consent of Winnbox. Unauthorised use of the Platform's Intellectual Property may expose you to civil and criminal liability.

To the fullest extent permitted by applicable law, Winnbox, its directors, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including without limitation any loss of profits, loss of data, loss of goodwill, or business interruption.

Winnbox does not warrant that the Platform will be available at all times, free from errors or interruptions, or that defects will be corrected. We will make reasonable efforts to maintain Platform availability but cannot guarantee uninterrupted access. Scheduled maintenance will be communicated where practicable.

Nothing in these Terms shall exclude or limit Winnbox's liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

Winnbox reserves the right to suspend, restrict, or terminate any Account at any time and without prior notice where we have reasonable grounds to believe that:

• The Account holder has breached any provision of these Terms
• The Account is being used for fraudulent, abusive, or illegal purposes
• Continued operation of the Account poses a regulatory, reputational, or financial risk to Winnbox
• The Account holder has become insolvent or has been declared bankrupt
• We are required to do so by a competent regulatory or law enforcement authority

You may close your Account at any time by contacting our support team. Upon voluntary Account closure, any real-money Balance remaining after the settlement of all pending bets will be returned to your verified payment method. Bonus balances and winnings derived from unfulfilled bonus wagering requirements will be forfeited upon Account closure.

Winnbox reserves the right to modify, update, or replace these Terms at any time. Where amendments are material, we will provide notice to registered Players via the email address on file or via a prominent notice displayed on the Platform. Non-material amendments may be made without specific notification.

Amendments take effect from the date published on this page. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and close your Account in accordance with Clause 14.

The current version of these Terms is always accessible at winnbox.cam/terms-conditions. We recommend Players review this page periodically to remain informed of any changes.

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with applicable law.

In the event of any dispute between you and Winnbox arising from your use of the Platform, you should first contact our customer support team to seek an informal resolution. We will make reasonable efforts to resolve disputes within 14 business days of receipt of a formal written complaint submitted to our support channel.

Where a dispute cannot be resolved informally, the parties agree to engage in good-faith mediation before initiating any formal legal proceedings. Winnbox's decision on matters of game fairness, bet settlement, and bonus eligibility is final and binding, absent manifest error.

If you have any questions, concerns, or formal complaints relating to these Terms and Conditions, please contact the Winnbox support team through any of the following channels:

Please reference your Account username and a brief description of your query or complaint in all correspondence to enable us to assist you efficiently. For responsible gambling enquiries or to activate player protection tools, please visit our dedicated Responsible Gambling page.